Job Title: Part Time Scheduling Clerk/ Chicago, IL
Location: IL-Chicago
  • Functional Areas:
  • Company Name:
  • Employment Type:
  • Clerical/Admin.
  • VALIC
  • Part Time - Regular
  • Education Preferred:
  • Experience Required:
  • Relocation Provided:
  • High School
  • 1-2 years
  • No


Job Description:


Scheduling Clerk

For more than half a century, VALIC has served as a leading plan provider for K-12 schools and school districts, as well as for higher education and healthcare institutions. VALIC is ranked as the number one provider of defined contribution plan services in the United States to public education employees in the K-12 market and number three for employees of higher education and not-for-profit healthcare.

VALIC has more than $50 billion in assets and manages plans for more than 25,000 groups serving more than 2 million plan participants. VALIC represents The Variable Annuity Life Insurance Company and its subsidiaries, VALIC Financial Advisors, Inc. and VALIC Retirement Services Company

Position Overview
As a Scheduling Clerk you will make outbound telephone calls to current VALIC clients, in order to schedule appointments to meet with their financial advisor.

This position is responsible for:
1. Accessing advisors Outlook calendar and entering appointments as they are made.
2. Effectively communicating appointments to the advisors on a daily basis.

The best people performing this job successfully schedule more appointments an hour then the minimum requirements.

Hours
3:00 pm – 8:00 pm Monday through Thursday
No Fridays, no weekends

Organization:
This position reports to the Scheduling Supervisor and is part of a six (6) member team.

Performance Objectives:
Success in this position will be measured by the number of appointments an hour and the number of call attempts (dials) an hour.

Experience and Skills Requirements:
• Strong telephone and communication skills.
• Strong attention to detail.
• Strong organizational skills
• Willing to work evenings (4:00pm – 8:00pm).